ensure the quality

About Warranty

Product Warranty

At MORADO, we stand behind the quality of our products with a comprehensive Two-year warranty. We would like to emphasize that all our products undergo rigorous testing before they leave our factory. Therefore, if you happen to notice any minor water seepage upon receiving your product, rest assured that it is a normal result of our meticulous quality assurance processes

How To Use Your Warranty

Step 1: Collecting information

If you discover any issues with your MORADO product, please keep pictures or videos of the problem and have the product's model number, purchase date, and order number on hand.

Step 2: Contact Morado

Submit your prepared information to MORADO. you can reach us via email, Whatsapp or other MORADO social media. (Please make sure you are from MORADO's official website first——

Step 3: Problems Solved

MORADO will contact you within 3 working days and up to 5 working days with multiple solutions.(E-mail or Whatsapp)
The solutions include, but are not limited to:
——Replacement of New Products
——Send Back for Repair

Consumer Service Line

If your product is under warranty and you need warranty support, please Contact Us via our Email.

(Customer Service)
(Business Cooperation)


Want to share with MORADO?